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Production is impeded because a message was not received, resulting in lack of required resources: tools, materials, or workers at the workface. Claims or back charges are assessed because proper notification was not provided. These are just a few examples of how communications problems can affect a job. They illustrate that breakdowns in communication often cause minor irritations, but also can result in major ramifications throughout any construction project. Time-Consuming Supervisors generally spend 60% to 90% of their time communicating.
Because of the fundamental importance of communication to the work of the construction supervisor, it can be concluded that time and effort spent in honing communication skills is well invested. The rest of this chapter focuses on oral communication. The next chapter deals with written communication and documentation. IMPROVING ONE-ON-ONE ORAL COMMUNICATION SKILLS Oral communication, at best, is not very effective. Studies have shown that when people are attentive, they absorb about 50% of what they hear.
This information could be from the designer, another contractor, or the company office. Information the rest of the world needs about the work is communicated through the supervisor. Such information may be needed by the company office, other contractors involved in the project, material suppliers, or the project owner. All of this information, whether going to the crew or coming from the workface, passes through the supervisor. Because of the fundamental importance of communication to the work of the construction supervisor, it can be concluded that time and effort spent in honing communication skills is well invested.